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DISCOVERY RESEARCH
Mission-Critical Domain | Highly-Regulated | Accessible | Cross-Platform UX
PROJECT HARMONY
Driving system integration through rigorous discovery research of a complex solution ecosystem.
Motorola
Owned the strategic research program to consolidate 30+ tools and disparate systems into a single, life-saving platform. The research directly guided platform integration priorities and opportunities; saved $30 million dollars a year; and informed the foundation of a self-sufficient, multi-year product and service transformation effort.
Healthcare | Highly-Regulated | Accessible | Information Architecture
HEALTHCARE DASHBOARD
Driving accessible, customized role-based access control (RBAC) information architecture and dashboard for 8 user groups through rigorous, multi-method research.
Centene
Led the multiphase usability research initiative on the universal design of the information architecture for a healthcare platform and dashboard serving millions of users. Meeting strict accessibility, ADA, and HIPAA requirements with intuitive navigation, a reusable framework was established for consistent state-level rollouts.
Healthcare | Highly-Regulated | Accessible | Integrated Data Management Application
PATIENT FORM BUILDER APPLICATION
Driving accessible, customized role-based access control (RBAC) data management for 3 user groups through rigorous discovery research.
Mosaic PCN (Patient Care Network, Canada)
Led the UX research on a form builder application focusing on digitizing patient information and patient records for Calgary healthcare clinics in partnership with Alberta Health Services. Meeting strict accessibility, PIPEDA (HIPAA equivalent in Canada) and ACA (ADA equivalent in Canada) requirements with intuitive navigation, a reusable core framework was designed for future applications.
DISCOVERY
EVALUATIVE RESEARCH
Mission-Critical Domain | Highly-Regulated | Accessible | Complex Dashboard | Data Management
RADIOCENTRAL
Driving a user-friendly, mission-critical device and data management dashboard through rigorous evaluative research of a complex solution ecosystem.
Motorola
Owned the evaluative research establishing the comprehensive, user-friendly dashboard supporting thousands of public safety users, preventing system failures and creating a reusable testing framework.
EVALUATIVE
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